The future of call centre design
Designing a call center is one of the most important, and most difficult, aspects of creating a new business. You need to make sure that your call center is easy to use, and that it is built with the needs of your customers in mind.
The first thing you need to do when designing a call center is to get an understanding of what kinds of people will be using it. This can be done by asking questions like:
What are the types of people who visit my website?
What types of calls do they usually make?
What do they want me to tell them about my product or service?
Once you’ve determined the type of people who will be using your call center, it’s time to start thinking about what kind of features they will need.
The front entrance should be inviting and welcoming, with natural light streaming in through large windows, and bright green plants filling every available space.
There should be plenty of seating for them to sit down and chat with each other while they wait for customers to come in.
The design of the call center will be a mix between the classic look of a traditional call center and the modern, tech-savvy feel of an app. The lobby will contain a seating area, where visitors can take a break from their busy day and stretch their legs.
The receptionists’ station will be located near the front door so that they can greet visitors as they enter. In addition to being able to see who is coming in through the windows, they will also be able to see if anyone is waiting outside.
Next up is the customer service desk, where you can find everything you need for your calls: headsets for phone calls and video conferencing; microphones for audio recordings; computer screens for presentation; cork boards for displaying important information about your business; and pens/pencils/markers for taking notes during calls or recording messages on cork boards or computers
A positive bathroom experience can help make your CSRs feel more energized & centered – helping them increase their overall productivity.
The more things you can do to make your washroom an inviting space for your employees the better!
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